Biesse America will present Parts Sophia, an interactive, easy-to-use, multi-lingual and multi-platform tool to take requests for quotes and orders at IWF 2018.
Introduced in Europe, exclusively for Biesse and Intermac customers in May 2017, Parts Sophia was unveiled to the North American market two months later. Parts Sophia has now celebrated its first birthday and has proved to be a welcome innovation, the company said.
“It’s a bit like the Amazon of our world,” says North America Parts Manager IIario Olivi. “Its self-service, on-demand design gives our customers total control of the parts ordering and tracking process without having to wait on anyone to help.
“The Parts Portal is interactive and easy to navigate due to the use of graphics and machine schema. Simply click until you find the part or, if you have the part number, just type it in and check part availability right away.”
Parts Sophia can also create a recommended spare parts list based on Biesse’s experience.
Learn more at: www.biesse.com
For more, visit booths 7335, 7535 and 7553 at IWF 2018.