Based on requests from furniture manufacturers, the latest version of 2020 Insight includes a Service Management module that supports a journey from design, manufacturing, delivery and through the complete install.
The new module helps the manufacturer focus on customer-driven manufacturing, enabling complete monitoring and supervision over the personnel, equipment and requirements of all installations, with the added ability to initiate work orders in the field, according to the company.
Version 11 includes a new, cleaner and more intuitive user experience and extends its reach beyond the plant by launching a suite of mobility applications for Business Intelligence, Field Sales and Field Service. Maximizing inventory throughput, increasing productivity and improving accuracy are key goals for manufacturing operations and the new mobile applications will dramatically reduce unplanned downtime and enhance worker productivity, the company said.
“A flexible and dynamic enterprise manufacturing solution is fundamental to the success of every furniture manufacturers’ strategy. Leveraging 2020’s deep domain expertise, we are excited to release the latest version of our software to help our customers accelerate their own customer satisfaction and digital transformation initiatives,†Diane Burgess, 2020 Insight’s product manager, said in a statement.
“2020’s expanded suite of fully integrated modules work together to connect processes and create a seamless flow of information from sales order to installation and provide greater access to real-time data that empowers customers to reach new heights in efficiency and productivity.â€
For more, visit booth 4717 at IWF 2018.